How develop leadership skills

CONTEXT
When I volunteered at an Oxfam Charity Shop, there were very few employees. I was therefore given a large amount of responsibility from my first day.

ACTION
As I was often the only employee in the actual shop, it was necessary for me to manage the maintenance of the store – as new volunteers were recruited it became my duty to train them in a variety of tasks. I had to learn to delegate responsibility and learn how to handle occasionally difficult customers with tact.

RESULT
I learned a lot about how to take responsibility and it gave me confidence that I could enter a management role at some stage in the future.

How develop leadership skills

how develop leadership skills

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